No binding contract is created until an order is accepted by the Company and all prior correspondence or oral communication are to be regarded as superseded and not forming part of the contract Prices quoted are subject to revision for errors and omissions at any time.
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. Information on individual contracts, contracts policy or procedures must not be given to the media or any other third-party enquirer without the proper authority. We extend the same standards to all our customers, suppliers and associates.
We always conduct our own services honestly and honourably and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including this company, should always avoid causing any adverse effect on human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.
Any kind of personal interest must be declared by a member of staff to the Managing Director. Without prior declaration staff should not have or enter:
Our contract will be usually in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We will always try to meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
We conduct all our activities professionally and with integrity. We take care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our client.
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions, or recommendations by issues of gender, race, creed, colour, age, or personal disability.
Our company has a zero-tolerance approach to slavery and is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and imposes those same high standards on its contractors, suppliers, and other business partners.
We:
The above procedures are designed to:
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our company’s slavery and human trafficking statement for the financial year ending 31/12/21.
Our costs are always competitive for what we provide, which is high quality, tailored, specialised service. As such we do not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our costs and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project costs: others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.
We maintain quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost- effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. We operate under a strict quality control policy details upon request.